Due to the recent outbreak of COVID-19, we are experiencing potential shipping delays. Please bear with us as we tirelessly work around the clock to make sure all orders are fulfilled as soon as possible. Our shipping estimate is currently three to four weeks, but some packages may arrive much sooner.
How long will it take for my order to arrive?
We currently expect orders to arrive within 3-4 weeks, which will be decreasing substantially over the next few weeks. However, customers have noted that some orders have arrived much earlier.
Do you ship internationally?
Yes, we offer international shipping to ensure that customers can experience our brand anywhere in the world.
Do you provide tracking information?
Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 2-3 business days for updated tracking to become available.
Is it safe to pay with debit/credit cards on your website?
We use SSL encrypted checkout to ensure that your payment information is secure. We do not have access to your payments information. We do not store your payment information.
I only received part of my order, where is the rest?
Some of our products are shipped from different distribution facilities. Please allow a few extra days for the rest of your order to arrive. If you still have not received the rest of your order after a few days, please feel free to contact us at firstname.lastname@example.org so we can locate your additional packages.
Can I return my order?
We do offer a return policy. If you are not pleased with the product you received for any reason, contact us at email@example.com or visit our "Store Policy" page for more details.